Maintenance and services

WE WANT EVERY CUP OF COFFEE TO BE A PLEASURE

A cup of coffee can mean a moment of refreshment, catching up with a friend, talking business or relaxing. High quality coffee, reliable coffee equipment and a tidy environment are the makings of an enjoyable coffee break. We want to ensure quality at every stage, from the bean to the pleasure of drinking the coffee. Paulig service solutions help make your coffee moment perfect. Our expert maintenance team helps you ensure a non-stop supply of coffee.

Have a look at our services:

PAULIG RELAX
Paulig Relax makes it possible for you to offer your customers and staff high-quality coffee experience with no financial surprises – free of risk with minimal effort. We take care of the technical condition of your coffee machine and its repairs to keep it working reliably at all times.
Maintenance service – Complete coffee equipment maintenance, including required annual preventive maintenance.

PAULIG GUARANTEE
With Paulig Guarantee, your only tasks are to clean the machine daily and fill in the ingredients, everything else you can leave to us. Our service team will take care of the technical condition of your coffee equipment, as well as its repairs and any demanded technical cleaning at agreed intervals.
Maintenance service – Complete coffee equipment maintenance, including required annual preventive maintenance.
Cleaning – A thorough technical cleaning of the machine at agreed intervals.

PAULIG FULL SERVICE
As the name suggests, Full Service is a stress-free coffee experience. Our professional service team will help you save the working time of your own personnel and guarantee that coffee and other drinks are always available. During its on-site visits, the Paulig Professional service team monitors the operation of the coffee equipment and the quality of the coffee drinks. All you need to do is to choose the product you like and enjoy the coffee.
Maintenance service – Complete coffee equipment maintenance, including the required annual preventive maintenance.
Cleaning – A thorough technical cleaning of the machine at agreed intervals.
Fill up and cleaning – Filling up the coffee and other ingredients and cleaning the equipment.

Services

ADDITIONAL SERVICES

SURE REVENTIVE MAINTENANCE SERVICE 
Annual preventive maintenance of the coffee equipment according to a device-specific maintenance plan. We will ensure maintenance when needed, and you won't have to worry about the maintenance plan.

WATER FILTERING SERVICE 
You can get the water filtering service in connection with all service solutions. If you choose this service, we will always change your water filter to a new one during scheduled maintenance. A high-quality water filter guarantees clean water and a high-quality drink, and minimises interruptions due to build-up of limescale in the coffee machine.

WATER FILTER DELIVERY SERVICE 
Even if you have not bought a service solution from us, you can still enjoy high-quality drinks. Minimise interruptions from limescale building up in the machine, as well as service costs, by choosing our water filter delivery service. If you choose this service, we will send you at agreed intervals, a new filter specified for your machine. The filter head is always installed together with the installation of the machine, so all you need to do is change the filter cartridge.

All service solutions include the work, spare parts, supplies, cleaning agents and travel expenses.

Read more from our Services brochure in English!

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